Specializing in Apple IT Support
Educational Resource Desings is a locally owned and operated company providing technology support throughout Hawaii since 1995.
Apple Support
With over 30 years of service supporting local businesses and schools, ERD has grown to one of Hawaii’s premier IT support companies. From setup and configuration to MDM support and automated device enrollment, ERD can help you reach your IT goals.
Support Services include:
- Out of box setup and configuration
- Onsite and remote technical support
- Apple Business & School Manager Support
- Automated device enrollment integration
- App, book and volume purchasing setup
- OS support and troubleshooting
Design & Planning
We work with your organization to design a scalable Apple device ecosystem aligned with your operational goals. Our planning services focus on building a strong foundation for long-term device management and growth.
Services include:
- Apple device lifecycle planning
- Device management
- Deployment workflow strategy
- Best practices for Apple IT environments
- Inventory management
Deployment Services
Our deployment services ensure devices are configured and ready for users with minimal setup time. Using automated provisioning and modern Apple deployment workflows, we prepare devices for secure and efficient use from day one.
Preparing New Devices for Deployment:
- Automated device enrollment
- Initial configuration and policy setup
- Application installation and configuration
- Security and compliance setup
Provision Existing Devices for Redeployment:
- Secure device wipe and reset
- Operating system reinstallation when required
- Re-enrollment into device management
- Configuration updates for new users
Device Management
We provide ongoing management and administration of Apple devices to ensure consistent performance, security, and compliance. Our team manages device configurations, policies, and updates through trusted MDM platforms.
Supported platforms include:
- Jamf Pro
- Jamf School
- Mosyle
Management services include:
- Policy and configuration management
- Application deployment and updates
- Device monitoring and compliance
- OS update management
- Troubleshooting and administrative support
Training
We provide training that helps both end users and IT administrators confidently use and manage Apple technology within their organization.
Apple Device Training:
- macOS and iPadOS user training
- Apple productivity workflows
- Best practices for device use and security
Client Testimonials
“We strongly recommend Educational Resource Designs (“ERD”) for any company looking for IT technical support for Apple devices, management and integration. They have provided excellent support for us for over 20 years with everything from installation and rollouts, software maintenance and management to hardware repair.
They are detailed and responsive to any request or unforeseen issues that arise throughout the day. Their staff is experienced and efficient.They have built relationships with Apple and JAMF engineers and continue to leverage these connections to quickly resolve issues. They are a great IT partner and we look to them as an extension to our Infrastructure team.”
“We’ve had an excellent experience working with Educational Resource Designs. They helped us completely streamline our Apple products and ecosystem, making everything more efficient, secure, and easier for our team to manage. What used to feel disorganized and time-consuming is now seamless and well-structured.
Beyond setup and optimization, they are incredibly responsive whenever we have computer issues. Whether it’s troubleshooting, software updates, device management, or unexpected technical problems, they handle everything quickly and professionally. Their knowledge of Apple systems is strong, and they explain solutions clearly so we understand what’s happening — not just that it’s fixed.
It’s reassuring to know we have a reliable IT partner who keeps our systems running smoothly and helps prevent issues before they become major problems. I highly recommend them to any business looking for dependable, knowledgeable Apple-focused IT support.
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