SERVICES
Need help setting up that new computer? Is your school looking to replace its current equipment, but you don't have the staff or experience to do so? Do you need to perform critical software upgrades on every machine in your company? Whatever your issue may be, Educational Resource Designs is here for you.
Services include:
Troubleshooting
OS X support
Software application support
Hardware & periphial diagnostics
System backup, restoration, and data transfer
Repair
Apple Certified Hardware Technicians
Project Management
Establish project objectives
Perform planning, coordination, and management of resources
Implementing client needs
Quality assurance and testing
Deployments
Pre-Deployment planning
Coordination and communication with end users
Build master images as specified by client
Software and image testing
Reimage and configuration of machines
Setup & removal of computers
Wireless network configuration
Local and network printer setup
Manage user, group, and computer settings with Apple Server
Create & Maintain Remote Desktop Lists
Server Administration
Setup Apple Server v10.x
Configure Master and Replica servers
Manage user, group, and computer settings
Create shared folders
Setup remote access through VPN
Backup Configuration for network users
On-Site Service
Computer setup
Account configuration
Wireless network configuration
Email setup
Printer setup & configuration
Software installs & updates
Bootcamp & Parallels support
Data transfer, backup and restoration
Software Trainings (Staff Development)
Macintosh Basics (v10.1 - v10.5)
iLife Suite - iTunes, iPhoto, iMovie, iDVD, Garageband
Apple Works
Microsoft Office - Word, Excel, Powerpoint, Access
Email - Microsoft Entourage / Outlook
Adobe - Photoshop, Dreamweaver
Filemaker Pro
Online communication
Web & Graphic Design
Company logo design
Media and print design
Web site design and development
Updating & maintanence
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